Infrastructure and technology

We have a technological and communications infrastructure that allows us to offer quality services continuously and with high safety standards.

We have a specialized IT staff to provide timely support to our teams, agents and customers, which guarantees continuity of operations..

Characteristics:

We have more than 100 work positions and capacity for growth.

Digital telephone exchange for the management of VOICE over IP.

Integration with E1 links for fixed telephony.

Mobile telephony for all operators.

Advanced servers.

Recording system and call listening for quality control.

Workstations equipped with PC, IP phones or Softphone.

Primary redundant internet link.

Customized Collection Software.

Our installation has CCTV camera systems and anti-intrusion alarms.

Confidentiality and security in the handling of our clients' information.